What is the L.A.B. Golf Outlet?
L.A.B. Golf Outlet is a direct affiliate with L.A.B. Golf. This outlet store offers discounted "factory second" putters using blemish parts and returned putters from our main website. The blemishes on these putters are all visual and do not affect our patented technology.
The blemishes may be found on the putter head or shaft, but do not affect performance.
“Factory Second” refers to refurbished L.A.B. Golf putters, pulled straight from our production line. These undergo the same QC process as any L.A.B. putter would. All of our products are shipped with a head cover, so you don't need to worry about your putter showing up safely.
If you have any questions about the blemishes on a putter, please reach out to outlet@labgolf.com.
Warranty
The L.A.B. Golf Outlet provides a 90-day warranty for manufacturing errors, starting on the date of shipment. Should you experience a manufacturing defect, please email workorders@labgolf.com immediately for resolution.
Return Policy
All L.A.B. Golf Outlet sales are FINAL. There are no returns, exchanges, or trade-ins.
Shipping
The L.A.B. Golf Outlet offers free domestic FedEx ground shipping to all 50 US states. There is a $35 shipping fee for all destinations in Canada. We charge a $75 shipping fee for all other international destinations. The international shipping fees do not include Import Duties and/or Taxes. These fees are the responsibility of the buying party, and will be collected after the product leaves our facility.
Upgraded shipping options are available at checkout for an additional fee. All putters will be processed and fulfilled within 48 business hours of your purchase. Shipping lead times begin once the putter has been picked up by the shipper, not upon placing the order. You will receive an email from us once your putter has been prepared for shipment. Please reference this email for all tracking information.
Please reach out to outlet@labgolf.com for inquiries regarding shipping and shipping options.
Order Cancellations
If you need to cancel an order before it has shipped, a $25 cancellation fee will apply. This fee will be deducted from your refund.
Modifications
L.A.B. Golf Outlet putters can be modified prior to shipment as a part of our work orders program. We do charge a fee for modification services, pricing can be found below:
REPAIRS & WARRANTY – L.A.B. GOLF.
Not all L.A.B. putters are compatible with all types of modifications. If you have any questions regarding putter modifications, or want to initiate a work order, please reach out to workorders@labgolf.com.
New Custom In Stock (NCIS)
“New Custom In Stock” or “NCIS” refers to brand-new, custom L.A.B. Golf putters that have never before seen use. These putters are typically overstock, double builds or canceled orders from our main website that need to find a home. All of our NCIS putters have been through L.A.B.’s rigorous QC process, and function exactly as any other L.A.B. would.
Notably, all NCIS putters are completely free of blemishes!
NCIS putters are all covered under the same warranty provided for a custom putter ordered via LABGolf.com. This information can be viewed in the product descriptions under "Warranty Information". Additionally, NCIS warranty information can be found by clicking here!